Due to health reasons mysextoyemporium does not take returns on sex toys or bondage gear. This policy also includes clothing that comes in contact with the skin, ie body harnesses, underwear and hosiery. We may from time to time sell other types of clothing. We only offer store credit for these types of returns. We do not give cash refunds.
DEFECTIVE ITEM EXCHANGES
If you receive a defective item, you may return it within 30 days from receipt of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item
The defective item will be replaced upon validation of defect. mysextoyemporium.com reserves the option as to whether we will need to have this item returned for validation. Our Customer Service Representatives will help guide you through the process.
TO BEGIN THE PROCESS, CONTACT CUSTOMER SERVICE AT 617-455-4454. We answer the phone under our corporate name, M Consulting, LLC
Defective item replacement: M Consulting, LLC will cover the shipping cost of the replacement item back to you.
Due to the nature of our products, once it leaves our warehouse, it is considered used and cannot be sent back. Once an item is shipped it cannot be resold. Any packages that are refused by the receiver will be destroyed and the purchaser will be responsible for all costs incurred.
The customer is responsible for supplying a valid address for us to ship the order. Packages that are returned to us because of a wrong address is the customers responsibility. The customer will be requited to pay for the costs to have the package reshipped to you. We will try to contact you by telephone to get your credit card number to charge you to reship. If the customer does not wish to pay the costs, the package will be destroyed and the customer will not receive any refund.
ALL SALES ARE FINAL